Terms of Service

Last updated: 28 July 2026

These Terms of Service (“Terms”) govern your use of TradeBridge at usetradebridge.com, our Android app, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms and our Privacy Policy.

1. Who we are

TradeBridge is a platform that helps people discover local tradespeople, express interest, match, and communicate. Contact: support@usetradebridge.com.

2. The Service

TradeBridge provides tools to browse local listings, filter by trade and location, swipe or shortlist, message where available, post jobs, and use related features (such as cost guidance and an in-app assistant). Some listings shown on maps or browse views may come from public business data (for example Google Places) and may not be TradeBridge-registered users. In those cases you may see availability information but in-app messaging may not be available until the business joins TradeBridge.

TradeBridge is a discovery and communication platform. We are not a party to any contract for trade work between you and a tradesperson unless we expressly say otherwise in writing.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract under the laws of England and Wales.
You must provide accurate account information and keep it up to date.
You are responsible for activity under your account and for keeping your login secure.
We may suspend or terminate accounts that breach these Terms or that we reasonably believe create risk for other users or the Service.

4. Acceptable use

You agree not to:

Harass, scam, defraud, or discriminate against others.
Upload unlawful, misleading, or infringing content.
Misrepresent verification, qualifications, insurance, or identity.
Scrape, reverse engineer, or overload the Service except as allowed by law.
Use the Service for spam or unsolicited commercial messaging outside normal matching/hiring use.

5. Tradespeople

If you offer services on TradeBridge, you are responsible for the quality and legality of your work, for holding any required licences or registrations, and for the accuracy of your profile. Verification badges or checks we offer do not guarantee outcomes or replace your professional duties.

6. Subscriptions, cancellation and refunds

Paid plans (for example Plus or Pro), when offered, are billed through the relevant app store (currently Google Play for Android) or as otherwise stated in the app. Prices and features are shown at purchase. Soft-launch builds may not offer paid subscriptions; the app remains free until billing is enabled.

You can cancel a subscription at any time from your device subscription settings (Android: Google Play → Payments & subscriptions → Subscriptions) or via any in-app cancellation option we provide. After cancellation you keep access until the end of the current billing period; no further charges are made for that subscription.

Refunds: if you are within the cooling-off period (14 days from purchase, where applicable under UK consumer law), you may be entitled to a refund; contact support@usetradebridge.com. Store policies (Google Play) may also apply. Outside that period we do not normally offer refunds for partial months unless required by law or store rules.

7. Job protection and guarantees

Any job protection, guarantee badge, or similar feature — if offered — is subject to the eligibility rules and limits we publish in the app or on the website at the time. It is not insurance unless we expressly state otherwise. Soft-launch builds may not include job protection; when that feature is unavailable, badge and claims will not appear in the app.

8. Content and intellectual property

You retain ownership of content you submit, and grant us a worldwide, non-exclusive licence to host, display and use it to operate and promote the Service. TradeBridge branding, software and site content remain ours or our licensors’.

9. Disclaimers

The Service is provided “as is” and “as available”. We do not warrant uninterrupted access, that listings are complete or error-free, or that any tradesperson will accept work or perform to a particular standard. You should make your own checks before hiring.

10. Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law. Subject to that, we are not liable for indirect or consequential loss, lost profits, or loss arising from disputes between users. Our total liability for claims arising out of the Service in any 12-month period is limited to the greater of (a) the fees you paid us for the Service in that period and (b) £100.

11. Complaints

See our Complaints page. Email support@usetradebridge.com with the subject “Complaint”.

12. Changes

We may update these Terms. We will change the “Last updated” date and, where changes are material, take reasonable steps to notify you (for example in-app or by email). Continued use after the effective date constitutes acceptance.

13. Governing law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections that apply where you live in the UK.

14. Contact

support@usetradebridge.com · usetradebridge.com · Complaints · Privacy Policy